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Troubleshooting

If you encounter any issues while using MyLog, please try the following steps:

Reset synchronization​

In some cases MyLog Synchronization may not work properly after the update. If you see a gray screen or if you cannot see your data on the app, refer to the MyLog synchronization page.

Logout and relogin​

Sometimes reseting the synchronization may not be enough. If you still see issues, try to logout and relogin to the app.

Reinstall the app​

In rare cases, all the above steps may not work. If you still see issues, try to reinstall the app.

Contact Us​

If you still see issues after trying all the above steps, please let us know by using our Contact Us form in the app or MyLog web site.

Stay tuned for more updates and new features. If you have any feedback or feature requests, please let us know by using our Contact Us form in the app or MyLog web site.